This privacy policy explains how we collect data from you and how the data is used.

What information do we collect about you?

Marketing data is collected when you register with us for marketing purposes or place an assignment with us.

Operational (or case) data is collected from the client, the insured, the insured’s employees and other related third parties in relation to any assignment we have been appointed on

All personal data collected by LFI is collected in order to carry out its activities. Where data is not obtained directly from the data subject it will be supplied to us by either our client or another third party related to the assignment we are appointed on. Where the personal data is provided by our client this will typically be subject to the terms and conditions of their insurance policy, failure to allow us to process the data may lead to them being in breach of the terms and conditions of their insurance policy.

What type of data do we hold?

The following is a list of the types of personal information held by LFI.  We will not hold all types of information on each individual.

  • Name

  • Address

  • Insurance policy and / or claim reference numbers

  • Medical records

  • Employment records

How will we use the information about you?

Data held for marketing purposes is used to contact those who may be interested in our services and if you have previously appointed us to make you aware of other services that we provide.

Operational data is held to analyse as part of an instruction we are appointed on by a client.

LFI does not use any form of automated decision making or profiling for any purposes.

Personal data may be shared with the clients and suppliers as per the agreed terms and conditions of the case instruction


If we hold your data for marketing purposes, you have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information that we hold about you please email us at

We aim to ensure that your information is accurate and up to date.  You may ask us to make corrections to your data.

Right to remove data

You have the right under Article 17 of the General Data Protection Regulations to request us to erase your personal data. If you would like some or all of your personal data erased from our system, please email us at

 Retention period

The retention period for personal data will be assessed depending on the nature of the information held. The retention policy will vary depending on whether data has been collected for Marketing or Operational purposes. The retention policies are regularly reviewed, and personal data is not held for longer than is necessary.

Transfer of data outside of the United Kingdom

Data will only be shared to those who are authorised to see the data as per the terms and conditions of the case.  On occasion this may be outside of the United Kingdom but only with the instructing client.

Lodge a complaint with the supervisory authority

You have the right to lodge a complaint with the supervisory authority if you are not satisfied by the way in which we store and process your personal information. In the UK the supervisory authority is the Information Commissioner’s Office (ICO). The contact details for the ICO are:

Telephone: 0303 123 1113
Address: Information Commissioners Office
Wycliffe House
Water Lane